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Apex
Video Converter Pro
Converts your favorite movies between AVI DIVX WMV MPEG MOV RM RMVB formats .
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Apex
Video Converter Super
Converts your favorite movies from AVI, MOV, MPEG, WMV, ASF, RM, 3GP, MP4 to AVI, MPEG, MOV, RM, WMV, iPod, PSP, 3GP, Xbox, PPC, PMP formats. |
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| Home >FAQS |
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| 1.why
I should register Apex software? |
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You can
use the trial version free, but trial version is
limited function, and we need food for living, so
we do need your support.
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| 2.When
I convert realmedia files, the application stop
at some point sometimes, with the progress and preview
screen not changed, how can I fix the problem? |
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This is because the realmedia
splitter control is changed to old version. so follow
the steps:
(1) go to the folder Apex Video converter installed,
you could see RealMediaSplitter.ax file.
(2) doulbe click the RealMediaSplitter.ax file to
register the control.
(3) if it show the "windows cannot open this
file" dialog, select "Select the program
from a list".
(4) in "Open with " dialog, click "browse"
, select "C:\\windows\\system32\\regsvr32.exe"
to open.
(5) Now you convert the rm files again , it should
be OK. |
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| 3.What
happens after I send in the order? |
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| Normally, you will receive your
registration information within 72 hours after sending
the online order form. If you do not receive your
registration information within 72 hours, or you
have lost the registration email, please contact
us by email support@tompegx.com We will be glad
to help you. |
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| 4.When
I convert WMV files , the conversion finished soon
without any output file, how can I fix the problem
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This is because you have not
install the Windows Media Format Runtime Library
for supporting WMV,ASF files. download it from
here and install it. |
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| 5.I
want to convert MOV files to other files , but it
doesn't work . What can I do ? |
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| You should firstly install QuickTime
Player for support MOV,QT files. |
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| 6.Is
online order secure or any other guarantee about
user's money? |
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| Yes, it is 100% secure and fast.If
you are not satisfied with our product, we promise
your money refund in 30 days. |
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